All of our products are made-to-order. Please expect a 4-6 week minimum ship time to ship your order depending on finishes, parts, backorders, shipping delays, etc.
1. Returns
We accept returns. You can return unopened items in the original packaging within 30 days of your purchase with receipt or proof of purchase. If 30 days or more have passed since your purchase, we cannot offer you a refund or an exchange.
All returns are subject to a restocking charge of up to 25%.
Products that have been damaged or modified in any way will not be eligible for return under any circumstances.
Items being returned must be packed carefully to prevent shipping damage and include a copy of your invoice. We recommend that you insure the items being returned for their full value in order to protect yourself against any loss.
Upon receipt of the returned item, we will fully examine it and notify you via email, within a reasonable period of time, whether you are entitled to a return. If you are entitled to a return, we will refund your purchase price and a credit will automatically be applied to your original method of payment.
Only regular priced items may be refunded. Sale items are non-refundable.
To follow-up on the status of your return, please contact us at 877-785-5397.
2. Exchanges
We only exchange goods if they are defective or damaged. In circumstances where you consider that a product is defective, you should promptly contact us at 877-785-5397 with details of the product and the defect. You can send the item you consider defective to:
Concept ONE Pulley Systems
6320 Georgia Hwy 400
Cumming, GA 30028
Upon receipt of the returned product, we will fully examine it and notify you via e-mail, within a reasonable period of time, whether you are entitled to a replacement as a result of the defect. If you are eligible, we will send you a replacement product.
3. Damage / Shipping Claims
Inspect all packages for damage in the presence of the carrier driver. Make a claim with the driver delivering the package if the package has been damaged or opened. All claims of loss, concealed damage or other damage must be made by you with the carrier. Carriers recommend saving all boxes and packaging materials for their investigation. All other claims of non-carrier shipping errors and missing items must be received within (7) seven days of receipt of shipment.
4. Shipping
To return the item you purchased, please mail it to:
Concept ONE Pulley Systems
6320 Georgia Hwy 400
Cumming, GA 30028
All returns must be shipped freight prepaid. Any collect shipments will be refused.
Refunds do not include any shipping and handling charges shown on the packaging slip or invoice. Shipping charges for all returns must be prepaid and insured by you. You are responsible for any loss or damage to hardware during shipment. We do not guarantee that we will receive your returned item. Shipping and handling charges are not refundable. Any amounts refunded will not include the cost of shipping.
